Compliance
At Citizens Security Insurance, compliance helps us protect the people we serve and supports high-quality care. Our Compliance Program is built on ethical conduct, respect for patient rights, and following the laws and regulations that apply to our services. The foundation of the compliance program is our Code of Business Ethics and Conduct, which applies to all staff. This includes:
- Completing general compliance, HIPAA, and role-specific training when hired and each year after;
- Following company policies and applicable legal requirements; and
- Reporting suspected violations of company policy, privacy rules, or other legal requirements.
We carefully review and screen providers before they begin delivering services to our insureds. This includes a comprehensive credentialing process that includes background checks and ongoing monitoring to help ensure that care is provided by qualified professionals.
Protecting patient privacy and the security of health information is a priority for us. In addition to requiring staff to complete annual HIPAA privacy and security training, we use phishing simulations and system audits to help staff recognize potential risks and protect our systems and information.
Our Compliance Program is managed by the Vice President of Compliance with oversight from the Board of Directors.
We also maintain a confidential compliance hotline that is available 24 hours a day, 7 days a week, at 1-844-600-0077 or via the internet at www.lighthouse-services.com/360care. Staff, patients, family members, and facility personnel may use the hotline to ask questions or report compliance concerns.
